Refund policy

At PPOpadel, we want you to be completely satisfied with your purchase of padel rackets and sportswear. Below, you can find all the details about how our returns and refunds policy works.

1. Return Conditions

To be eligible for a return, the product must meet the following conditions:

Be unused, in perfect condition, and have its original tags attached.
Be kept in its original packaging (racket box, bags, protective covers, etc.).
Be accompanied by the order number or proof of purchase.
The return request must be submitted within 30 days of receiving the order.

Exceptions (non-returnable items):

Personalized products, custom-designed items, or products with personalized printing.
Technical underwear or intimate apparel, for hygiene reasons, if the seal has been opened.
Final sale or clearance products, when explicitly stated on the product page.

2. How to Initiate a Return

Contact us at support@ppopadel.com, providing your order number and the reason for the return.
We will confirm whether your request has been approved and provide you with the return shipping address.
Ship the product in its original packaging within 3 days of receiving our confirmation.
Once we receive and inspect the product, we will process your refund.

3. Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for the return shipping costs.
If the product arrives defective, damaged, or incorrect due to an error on our part (such as the wrong size or model), PPOpadel will cover the return shipping costs.

4. Refunds

Refunds will be processed within a maximum of 14 days after we receive and inspect the returned product.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise expressly agreed.
Original shipping costs will only be refunded if the return is due to a product defect or an error on PPOpadel's part.

5. Defective or Damaged Products

If your order arrives damaged, defective, or contains the wrong product:

Contact us within 48 hours of receiving your order.
Attach photos of the product and its packaging.
Depending on the circumstances, we will offer a free replacement or a full refund, including shipping costs.

6. Exchanges (Sizes or Models)

If you need to exchange a size or model, please contact us at support@ppopadel.com. Exchanges are subject to stock availability. If the product is unavailable, the request will be processed as a refund.

7. Contact Us

For any questions regarding returns or refunds, please contact us: